Frequently Asked Questions
Everything you need to know about your 032c order and our services.
What are your international shipping options?
We offer worldwide shipping via DHL Express. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
You can return any item within 14 days of receipt. All items must be in their original condition, unworn, and with all 032c tags attached. Return shipping costs are the responsibility of the customer unless the item is faulty.
How do I know which size to choose?
Each product page includes a detailed size guide and specific garment measurements. Our collections often feature an oversized or boxy fit; we recommend checking the 'Size & Fit' section for specific styling advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options in selected regions.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Therefore, we cannot guarantee modifications or cancellations. Please contact our support team immediately if you need to make a change.
Are your products authentic?
Yes, all items sold on our official webstore are 100% authentic 032c products, designed in our Berlin studio and manufactured to the highest quality standards.